![]() Setting custom DNS on your router will do the trick. Most often, such features are parental controls or some "Safe DNS" function. Some network providers might have enabled network security features on your network. Remove parental/security controls on your router.To see if you have it on your network, proceed to this tutorial. Surfshark does not support IPv6 at the moment, so if you have it on your network, connectivity issues may arise. IPv6 is a networking system that some Internet networks might have. You can easily do that by sharing a mobile hotspot with your mobile device by following this guide or try a different Wi-Fi connection. To see if this is the case, try to check if connectivity issues remain connected to a different network. This often happens if the Internet provider applies some restrictions on its network. Then reboot your device and see if the connection gets any better.Ĭonnectivity issues might be network-specific. If you have any of those, try disabling them. To do that, launch the Surfshark app, and go to Settings -> Help -> Troubleshooting tools -> Reset network. This applies to other VPNs, firewalls, file-sharing apps, and especially, anti-virus software. Reset the network settings using the Surfshark Troubleshooting tool. ![]() This can sometimes interfere with Surfshark (or any other VPN) connection. That would be all on what to do when Surfshark doesn’t work with Netflix. Feel free to switch to 'OpenVPN/UDP' and try streaming Netflix once again. Then, under the 'Advanced' tab, make sure to check the currently active protocol. Some apps might have taken over network control on your device. Launch the Surfshark VPN app and go to its Settings. Temporarily disable potentially interfering apps.Hi, what can we help you with Getting started. Here you’ll find more than 250 articles covering various topics. Try to test at least several different servers and see if the issue persists. Get the quickest answers to your questions on the Surfshark Help Center. To change the location, open the Locations page on your Surfshark app here you will find the full list of our servers. If that does not help, try the OpenVPN(TCP) protocol.įor various reasons, like server load or technical issues on the server, one location might provide a more stable connection than others. If this happens, then you can try connecting to a different server location of. A common reason why you might find Surfshark not working in UK is connectivity issues due to server downtimes and technical faults. To do that, launch the Surfshark app, go to Settings -> VPN Settings. This is where you will find an option to change the default protocol.Ĭhange the protocol from Automatic to OpenVPN(UDP). There are multiple other quick and easy fixes to resolve your issues: 1. Change the default protocol used on the Surfshark app.If you notice the connection being unstable on your Windows device when connected to a VPN, here is what you should try first: When I turn off the VPN, the site works fine. In this tutorial, you will learn what might cause connectivity issues on your Windows machine and how to fix them. To confirm that Surfshark wasnt leaky, we put both the Windows desktop and mac OS mobile apps through.
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